Feature

Capture buyer feedback while the viewing is still fresh

The 30 minutes after a viewing are when buyers are most honest about their interest. Fox sends a low-pressure feedback message within that window, captures the response, and shares a summary with you and the owner.

Automated feedback collection

Fox messages the lead after the viewing with a simple, conversational prompt. No survey links, no forms — just a WhatsApp message asking how it went.

Owner updates without your effort

Fox summarises the feedback and sends the owner an update — 'Lead was interested, wants to discuss price' or 'Lead liked the unit but needs a bigger kitchen.' Owners feel informed without you writing a report.

Pipeline intelligence

Feedback responses are logged on the dashboard. You can see at a glance which leads are hot, which are lukewarm, and which need a follow-up call.

How it works

01

Viewing ends

Fox detects that the viewing time has passed (from the calendar event) and waits a configurable buffer — default 30 minutes.

02

Feedback prompt

Fox sends a friendly message: 'How was the viewing at [address]? Any questions or would you like to schedule a second visit?'

03

Summarise and share

Fox logs the feedback, updates the lead status on the dashboard, and sends the owner a summary.

Frequently asked questions

What if the lead doesn't reply?

No reply is logged as 'no response.' Fox can send a single follow-up the next day if you enable it.

Can I customise the feedback prompt?

Yes. You can configure the message text and timing per property or globally.

Does feedback affect the lead's risk score?

Yes. Positive engagement after a viewing lowers the risk score for future interactions. Non-response slightly raises it.

Use cases

Related features

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Post-Viewing Feedback Collection for Real Estate | Fox